Frequently Asked Questions

All items must be purchased on the website. There are instances for custom orders that require a consultation prior to payment, which will be noted in the product description. In all other instances, to maintain efficiency and accurancy, all products, custom or wholesale, must be purchased online.

We can be contacted by email at service@mycraftingdreams.com. All emails will be answered in the order that they are received. We can also be reached by phone during normal business hours, Monday - Friday from 9am - 5pm at 216-965-5838.

Please allow up to 48 Business Hours for a response.

For custom orders you will receive a proof within 48 hours of purchase that needs to be approved before the final product is completed.

Please note: Edits and failure to respond in a timely manner may result in a delay in the processing of your order.

Yes, shipping is offered via USPS and UPS. Shipping fees vary and can be found at checkout.

Please note that My Crafting Dreams is not responsible for any delays or packages that are lost or damaged at the fault of the courier. Should anything occur while your package is in the hands of the courier, you should communicate with the courier to seek resolution.

Additionally, shipping fees are non-refundable. If for any reason you refuse a package from us you will be responsible for the original shipping fees along with any additional fees accrued as a result of the returned package.

Yes, the option for local pickup will be available at checkout. The location will be provided when your order is ready.

Processing times can vary and can be found under each individual item. For products that aren't custom, processing time is generally between 48 - 72 business hours. For custom orders, processing time is displayed under each product description and can vary from item to item. By purchasing an item, you are agreeing to the processing, handling, and shipping times that are communicated in the product description.

Once orders are placed, there are no cancellations, exchanges, or returns. For the best experience possible, please read the product description prior to placing your order. It is also beneficial to make sure your shipping address is correct when checking out.

Lastly, for custom orders you will receive a proof prior to having your order completed to ensure customer satisfaction.

Because we work so hard to make sure all orders are accurate and out in a timely manner, My Crafting Dreams has an all sales are final policy.

We currently carry high quality resin and glass rhinestones in a wide variety of sizes and colors.

All rhinestone packs are carefully packaged using a specific formula and will vary by count in each pack, as it is impossible to count each stone individually. Please note that the qty listed is an estimate.

Glass rhinestones are made from glass and offer more of a shine than resin rhinestones. Resin rhinestones are made of plastic but still give off a beautiful shine. Resin rhinestones aren't as sparkly as glass rhinestones.

For custom orders you can find more information to help you when choosing options for your products.

Both glass and resin rhinestones are great products and should be chosen at your own discretion.

Jelly and resin rhinestones are both made from plastic however, the factory process of creation is different. The small difference between the two are that jelly stones will be the same color all the way through. Resin rhinestones have a silver foil back. Most jelly rhinestones have an AB (iridescent) coating.

The acronym AB stands for Aurora Borealis.

Anytime you see 'Crystal AB', 'Clear AB', 'Turquoise AB', etc.. this simply means that these stones or pearls will have an iridescent coating.