Frequently Asked Questions

All purchases must be made directly through our website at MyCraftingDreams.com.

We do not take orders via DM, email, or comments.

Please use the Contact Us form on the website for all inquiries. Or feel free to send an EMAIL to service@mycraftingdreams.com

For custom t-shirts and digital design orders, a mockup will be emailed to the address provided at checkout for customer approval before production begins.

Customers are responsible for reviewing the mockup carefully and approving all details, including spelling, colors, layout, and design elements. Once a mockup is approved, no changes can be made.

Orders are shipped via USPS or UPS, depending on the option selected at checkout.

Once your order ships, tracking information is automatically emailed to the address provided at checkout.

We take great care when packing every order, but mistakes can occasionally happen.

If you believe an item is missing, please contact us within 3 days of delivery so we can review the issue.

Email service@mycraftingdreams.com with the following:

• Your order number
• The name of the missing item
• A photo of the items you received and the packing slip (if included)

Once we review the information, we will gladly send the missing item or provide a resolution if an error occurred.

Claims submitted after 3 days of delivery may not be eligible for replacement.

We are not responsible for items lost or stolen after delivery confirmation.

No.

My Crafting Dreams is not responsible for shipping delays caused by USPS, UPS, weather conditions, holidays, or other carrier-related issues once the package has been shipped.

Delivery timelines provided by carriers are estimates, not guarantees.

If tracking shows your package is delayed but still in transit, you must allow the carrier (USPS or UPS) time to complete delivery.

We are unable to issue refunds or replacements due to carrier delays.

At checkout, customers are offered optional shipping protection through Seel to protect their order during transit.

If Shipping Protection IS Purchased:
All claims for lost, stolen, damaged, or missing packages must be filed directly with Seel. Claims can be submitted through their resolution center at:

https://resolve.seel.com

You will need your order number and the email used at checkout. Seel reviews and processes claims according to their terms and conditions. Customers are responsible for submitting their own claims, as My Crafting Dreams is unable to file claims on a customer’s behalf.

If Shipping Protection IS Declined:
My Crafting Dreams is not responsible for lost, stolen, missing, or misdelivered packages once an order has been shipped or marked delivered by USPS or UPS. No refunds, replacements, or store credits will be issued for uninsured shipments.

If your tracking shows delivered but you cannot locate your package, please check with neighbors, household members, or your local post office or carrier, as they may be able to provide GPS delivery confirmation.

Missing Item Claims:
If you believe an item is missing from your order, you must contact us within 3 days of delivery with your order number and photos of the items received so we can review the issue.

Shipping insurance is offered to protect customers from carrier-related issues that are outside of our control.

By declining shipping insurance at checkout, the customer assumes full responsibility for their shipment once it leaves our possession.

Processing times can vary and can be found ON THE BANNER OF THE WEBSITE. For products that aren't custom, processing time is generally between 24 business hours. For custom orders, processing time is displayed under each product description and can vary from item to item. By purchasing an item, you are agreeing to the processing, handling, and shipping times that are communicated in the product description.

Once orders are placed, there are no cancellations, exchanges, or returns. For the best experience possible, please read the product description prior to placing your order. It is also beneficial to make sure your shipping address is correct when checking out.

We currently carry high quality resin and glass rhinestones in a wide variety of sizes and colors.

All rhinestone packs are carefully packaged using a specific formula and will vary by count in each pack, as it is impossible to count each stone individually. Please note that the qty listed is an estimate.

We use two types of rhinestones in our designs: glass and resin. Both are beautiful, but they are not the same.

Glass Rhinestones

• 
  Made from high-quality crystal glass
  
• 
  Brighter sparkle with more depth and shine
  
• 
  Heavier and more durable
  
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  Longer-lasting and more resistant to dulling over time
  
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  Premium finish (this is the “wow” sparkle you notice immediately)
  

Resin Rhinestones

• 
  Made from lightweight acrylic/resin material
  
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  Softer shine with less light refraction
  
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  Lighter weight
  
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  Best suited for items where weight and flexibility are important
  

Important Update – Effective 1/1/26

Starting January 1, 2026, all orders will be created using glass rhinestones to ensure the highest quality and longevity of our products.

✨ Exception:

Children’s shoes and children’s clothing will continue to use resin rhinestones for safety, comfort, and wearability.

This change allows us to deliver a more consistent, premium finish across our designs while still prioritizing safety for our littlest customers.

If you have any questions about which rhinestones are used on a specific item, please reach out before placing your order.

Both resin and jelly rhinestones are lightweight alternatives to glass, but they serve very different purposes and give very different looks.

Resin Rhinestones

• 
  Made from solid resin material
  
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  Hard surface with a defined cut
  
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  Offers a classic rhinestone look with a soft shine
  
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  Lightweight and flexible for wearables
  
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  Durable for everyday use
  
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  Commonly used on clothing, accessories, and children’s items
  

Jelly Rhinestones

• 
  Made from a soft, translucent, rubber-like material
  
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  Flexible and slightly squishy in texture
  
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  Semi-transparent with a glossy, “wet” or candy-like appearance
  
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  Less sparkle than resin or glass
  
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  Best for decorative accents, fashion details, or novelty designs
  
• 
  Not intended for heavy wear or high-friction areas
  

Quick Comparison

• 
  Sparkle: Resin > Jelly
  
• 
  Flexibility: Jelly > Resin
  
• 
  Durability: Resin > Jelly
  
• 
  Look: Resin = classic rhinestone | Jelly = glossy, playful, trendy
  

Jelly rhinestones are chosen for style and vibe, while resin rhinestones are chosen for structure and function. If you’re unsure which is being used on a specific item, always check the product description or reach out before ordering.

AB stands for Aurora Borealis.

It refers to a special rhinestone finish that reflects multiple colors when light hits it. Instead of a single solid color, AB stones give off a rainbow, oil-slick, or iridescent sparkle depending on the angle and lighting.

Key things to know:

• 
  AB is a coating, not a color
  
• 
  The base stone color still matters (for example: Clear AB, Pink AB, Black AB)
  
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  The finish creates extra shine and color shift
  
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  No two AB stones will reflect light exactly the same way
  

✨ Translation: AB stones sparkle harder and shift colors when you move—very much “catch the light, steal the show” energy.

If you ever need help choosing between regular vs. AB, check the product description or contact us before placing your order.